Contact Us

How can we help?

Whether you have questions about your training, need access to your records, or want to update a certificate, we're here to help.

The fastest way to reach our team is by submitting a support request at milady.com/support.
Support Hours Monday–Friday, 8:00 AM–6:00 PM ET. Closed on major holidays.

Need to change your certificate?

Please submit a ticket at milady.com/support. and follow the on-screen instructions. Make sure to include your account information (full name and email address) and how you'd like your information to appear.

Requesting Learner Records

We kindly request that you submit a ticket to milady.com/support to request access to your records. Use case problem type, "Product/Systems Support." When creating your case, please ensure that you use the same email address that you've completed your Milady Training courses with, as this will aid in the verification process. Once we receive your case, our dedicated team will promptly assist you in accessing your records.

Refund Policy for Online Courses

Your satisfaction is our priority. If you purchased a course within the past two weeks and have not yet completed at least 50% of it, you can request a refund. To initiate your request, please submit a ticket at milady.com/support, using case problem type, "Refund/Return."

Please note: This policy does not apply to ExamReady by Milady. Please refer to the ExamReady return policy below.

Refund & Exchange Policy for ExamReady by Milady

At ExamReady by Milady, we are committed to providing students with high-quality exam preparation resources. Because ExamReady is a digital product that provides immediate access to proprietary content, all purchases are considered final.

Refunds: Refunds are not available once an order has been processed, except in limited circumstances at the sole discretion of Milady or Cengage.

Exchanges: If you accidentally purchase the wrong ExamReady product (such as the incorrect state or program) and have not yet started the Readiness Exam, you may request a one-time exchange for the correct ExamReady product at no additional charge.

To initiate your request, please submit a ticket at milady.com/support, using case problem type, "Refund/Return."

SMS Privacy

If you choose to opt in to receive SMS/text messages from Cengage Learning, Inc. regarding Milady products and services, we may use the mobile phone number you provide to send you marketing and promotional communications about Milady products and services, offers, and other information that may be of interest to you.

We will only send marketing text messages to individuals who have provided consent to receive them. Consent to receive SMS/text messages is not a condition of purchasing any product or service.

Message frequency may vary. Message and data rates may apply. You may opt out of receiving SMS/text messages at any time by replying STOP to a message.

We may use service providers, including our SMS messaging provider, to facilitate the delivery and management of text messages on our behalf. We do not sell or share your mobile phone number with third parties for their own marketing purposes. Mobile phone information collected for SMS communications will be collected, used, and protected in accordance with applicable law and our Privacy Notice. For additional information about how Cengage collects, uses, discloses, and protects personal information, please see our Privacy Notice.